elevator landline conversions

California’s elevator communications guidelines were set forth by the California Building Standards Commission (CBSC) and the Division of the State Architect (DSA). These guidelines are outlined in the California Building Code (CBC) and the California Code of Regulations (Title 24). The guidelines and regulations are updated every three years.

The specific requirements for elevator communications systems in California include:

Type of Communication System:

Elevators in California must be equipped with a two-way communication system that allows passengers to communicate with emergency personnel or building management in case of entrapment or emergencies.

Connection Reliability and Uptime:

Elevator communication systems are required to maintain a high level of reliability and uptime. Service providers must ensure that the system remains operational at all times, including during power outages, to ensure passengers can request assistance promptly.


Elevator phone services in California must comply with the accessibility requirements outlined in the Americans with Disabilities Act (ADA). This includes providing features that make the system usable by individuals with disabilities, such as TTY/TDD compatibility and support for hearing aid devices.

Testing and Maintenance:

Regular testing and maintenance of elevator communication systems are mandated to identify and address any issues promptly. Service providers must keep maintenance logs and testing records to demonstrate compliance during audits.

Emergency Dispatch and Response Protocols:

Elevator phone service operators should have clear protocols for handling emergency calls and coordinating with emergency dispatch services. The goal is to ensure that information reaches the appropriate authorities swiftly in case of emergencies.

Data Privacy and Security:

Service providers must comply with relevant data protection laws to safeguard passenger information and maintain confidentiality.

Please note that regulations may change over time, and it is essential to refer to the latest versions of the California Building Code and California Code of Regulations for the most up-to-date information on elevator communications guidelines in California. Additionally, local authorities or jurisdictions may have additional requirements that building owners and service providers need to adhere to.