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Elevator Phone Line FAQ

Elevator communications are essential for businesses and multi-family housing units with elevators alike.

The replacement of existing elevator phone technology is happening industrywide, and unfortunately, copper phone service is no longer reliable; the fact is it is also becoming obsolete.

Destra Business Services has answers to some of the most frequent elevator phone line questions, from installation and service to state and local requirements for emergency elevator communication.

Elevator Phone Line FAQ

Do I really need an elevator phone?

YES, every state has laws requiring emergency elevator phones and that those phones be accessible to people with disabilities. If you do not have a working emergency elevator phone you will fail your elevator inspection.

How do I know if my elevator and elevator phones are ADA-compliant?

For starters, two-way communication must be available in elevator cabs that deaf/blind users can use, all call buttons must be a minimum of 3/4 of an inch in diameter, and button heights must be centered 42 inches from the floor. The Elevator passenger car must be at least 51 inches deep and at least 68 inches wide, and the doors must be 36 inches wide and stay open for at least 3 seconds. Braille must be available below or next to the floor numbers on the control panel. Automatic verbal announcement of stop or non-verbal audible signal of passed floors and stops must be utilized. Emergency controls must be grouped at the bottom of the elevator control panel and have their centerlines no less than 35 inches above the finish floor. More info can be found on the ADA Compliance website.

Is the Mobile Connect 2 ADA-compliant?

Yes, Mobile Connect 2 complies with all ADA, ASME, and FCC guidelines.

What is POTS?

POTS stands for “plain old telephone service” and generally refers to the older copper wires that connect to a standard telephone. Those copper lines or POTS provide both power and connectivity to the telephone service provider. POTS can be used for voice, data, and fax as well as many other types of signals. However, they are being phased out by the FCC and will become obsolete in the coming years.

Is the Mobile Connect 2 compatible with my current telephone?

Yes, The Mobile Connect 2 device is compatible with all current elevator phone models.

Can I save money by switching to a cellular gateway?

Yes, you can save anywhere from 20 to 60% on your current POTS line. The Mobile Connect 2 cellular gateway starts at $39 per month!

What are your service areas?

Destra Business Services (DBS) upgrades elevator phone services and installs Mobile Connect 2 devices in elevators all over California. From San Diego to San Francisco, Destra Business Services is California’s number POTS replacement company and cellular gateway installation specialists. Request a Quote

Do you offer a warranty on the Mobile Connect 2?

Yes, Destra Business Services offers a lifetime warranty on our Mobile Connect 2 when service is retained through us.

Destra Business Services has an elevator phone solution that will save you money and ensure clear communications between your elevator passengers and the desired emergency connection.