Elevator Phone Line FAQ
Elevator communications are essential for businesses and multi-family housing units with elevators alike.
At Destra Business Services, we have answers to some of the most frequent elevator phone line questions, from installation and service to state and local requirements for emergency elevator communication.
The replacement of existing elevator phone technology is happening nationwide, and unfortunately, copper phone service is no longer reliable; the fact is it is also becoming obsolete.
Elevator Phone Line FAQ
Do I really need an elevator phone?
YES, every state has laws requiring emergency elevator phones or 2-way communication with emergency services, and that 2-way communication be accessible to people with disabilities. This phone or other means of 2-way communication must be ADA compliant.
If you do not have a working emergency elevator phone you will fail your elevator inspection.
How do I know if my elevator and elevator phones are ADA-compliant?
As stated, two-way communication must be available in elevator cabs that deaf/blind/wheelchair users, etc. can use, all call buttons must be a minimum of 3/4 of an inch in diameter, and button heights must be centered 42 inches from the floor. The elevator passenger car must be at least 51 inches deep and at least 68 inches wide, and the doors must be 36 inches wide and stay open for at least 3 seconds. Braille must be available below or next to the floor numbers on the control panel. Automatic verbal announcement of stop or non-verbal audible signal of passed floors and stops must be utilized. Emergency controls must be grouped at the bottom of the elevator control panel and have their centerlines no less than 35 inches above the finish floor. This is just an overview, more info can be found on the ADA Compliance website.
Is the Mobile Connect 2 ADA-compliant?
Yes, Mobile Connect 2 complies with all ADA, ASME, and FCC connection guidelines.
What is POTS?
POTS is a telecom industry term for “plain old telephone service” and generally refers to the older copper wires that connect to a standard telephone. Those copper lines or POTS provide both power to the phone and connectivity to the telephone service provider. POTS can be used for voice, data, and fax as well as many other types of signals. However, it is being phased out by the FCC and will likely become obsolete in the coming years.
Is the Mobile Connect 2 compatible with my current telephone?
Yes, The Mobile Connect 2 device is compatible with all current elevator phone equipment. It acts as an interface between your buildings internal copper wiring and our cellular network.
Can I save money by switching to a cellular gateway?
Yes, you can save anywhere from 20 to 60% on your current POTS line. The Mobile Connect 2 cellular gateway starts at $44 per month!
What are your service areas?
Destra Business Services (DBS) upgrades elevator phone services and installs Mobile Connect 2 devices in elevators all over California. From San Diego to San Francisco, Destra Business Services is California’s premiere POTS replacement company and cellular gateway installation specialists. Request a Quote
Do you offer a warranty on the Mobile Connect 2?
Yes, Destra Business Services offers a lifetime warranty on our Mobile Connect 2 when service is retained through us.
Our Emergency Phone Services are ADA Compliant
2026 Basic Emergency Elevator Phone Requirements
ADA Elevator Phone Requirements
If your building has been constructed or renovated after July 1994, the entire building must comply with the Americans with Disabilities Act (ADA Standards updated 2010 ) requirements.
ASME A17. 1 (2000), 2.27. 1.1. 2
Requires elevators traveling 60′ or more to be equipped with a device for two-way conversation (telephone or intercom) between the car and a readily accessible point outside the hoistway available to emergency personnel.
Two-Way Communication Required
Elevator cabs must be equipped with two-way communication systems accessible to deaf/blind users.
Safety Requirements for Elevator Phone Lines
Read our article on Safety Requirements for Elevator Phone Lines, a concise and informative post with all the need to know details about safety communications.
ADA Standards
See all the ADA Standards related to elevator communications on the ADA.gov website
Safe Rooms and Areas of Refuge
Much like in an elevator, 2-way communication is required in all refuge points. Learn More
Destra Business Services has an elevator phone solution that will save you money and ensure clear communications between your elevator passengers and the desired emergency connection.