What to do if you are trapped in an elevator.

elevator entrapment

While elevators are generally safe to travel in, emergencies can occur, and passengers can become entrapped. Some common elevator entrapment problems include power failures, worn out parts, contamination, bearing malfunction, and improper motor drive alignment. In this article, we will explore the necessary steps to take in the event of elevator entrapment and provide guidance on utilizing the emergency elevator communication device at your disposal.

Finding yourself confined in an elevator can be an anxiety-inducing experience. Understanding the appropriate actions to take when entrapment occurs is crucial. This knowledge can not only save you valuable time but also avert more severe consequences.

If you ever become trapped in an elevator, it’s important to remain calm and follow these steps:

  1. Press the emergency button: Locate the emergency button on the elevator panel and press it for 2-3 seconds several times. This button is often red with an icon of a bell or phone. Once pressed, it will usually put you in contact with the front desk, a monitoring service, or first responders. In any case, pressing the emergency button is intended to facilitate a rapid response and to ensure the safety and well-being of the individuals inside the elevator.
  2. Call for help: If the elevator is equipped with an emergency phone, use it to call for help. If that phone does not work and your cellphone does not get reception, shout periodically for aid or bang on the elevator walls. Sometimes the elevator is also equipped with an alarm button. Press that a few times every couple of minutes to alert emergency personnel, building staff or first responders of your location for assistance.
  3. Wait for help: Remain calm and wait for help to arrive. Don’t attempt to pry open the doors or “unstick” the elevator by jumping. This can cause dire injury.

It’s important to note that elevator entrapments are common, and modern elevator communications equipment like Mobile Connect 2 can ensure emergency communication channels stay open. They are able to do this by running on a network other than copper (like cellular or VoIP), by being located outside the elevator (where reception is best), and by being able to operate via battery backup. If you’re interested in learning more about the elevator communication solutions, contact Destra Business Services.